FAQs - General Questions

Our car inspection report includes the condition of body and paint, dents, scratches, tires and wheels, glass, interior, missing parts, oil leaks, electrical items, and drive train performance. The vehicle will be test driven to verify transmission and engine operation and 4wd operation if applicable. The inspector will look over the interior and exterior of the vehicle for any obvious damage.
To see a full list of what our used car inspection entails, please review one of our sample vehicle history reports.

All of our inspectors are qualified to conduct the inspection and have had extensive training.

Yes, our inspectors use a range of equipment to test battery performance, cooling system integrity and engine compression.

Yes a full compression test (and leak down for diesel powered vehicles) is included.

If the inspection is performed at one of our workshops the vehicle will be hoisted. If the inspection is done at your home or office the auto inspectors do not typically have access to a lift but will still check the underside of the vehicle.

Absolutely! You are welcome to discuss the inspection directly with our inspector before, during or after the inspection. The inspector is also available to discuss the report in detail with you.

Most vehicle inspections are completed within 2 hours of starting the inspection process. From the time you book most inspections are completed in one working day.

The used car inspection is not guaranteed because the vehicle is fully assembled for the inspection and the inspector cannot see the internal components of the vehicle, including transmission or the engine. There is the possibility of impending failures that are not evident at the time of the inspection, therefore any used car inspection cannot be guaranteed.

We do however work very hard to perform used car inspections in an accurate manner. If you believe there are inaccuracies within the report, you may submit them to our Review Board for consideration of a partial refund. Due to the complex mechanical nature of automobiles and inability for any physical inspection to guarantee continued performance of vehicles, all submissions must be received by CARCHEX within fourteen (14) days of the report being delivered. Submissions may be sent to: review@kickthetyres.co.nz

Included in the submission should be explicit evidence that the inaccuracy was present at the time the inspection was performed. Should the inaccuracy be confirmed, a refund may be authorized. In any event, the remedy will be no greater than the purchase price of the inspection.

The inspection does not include a background check of the vehicle. The inspector only performs a physical inspection of the vehicle.

If the used car inspection is cancelled before the inspector has departed to complete the car inspection, CARCHEX will refund the full amount less a service fee of $25. If you request a cancellation and the inspector has already departed or performed the used car inspection, there will be no refund. If our inspector goes to the site and the seller does not have the vehicle available for the used car inspection, we will endeavour to set up a time as soon as the car is available.You will be charged the full amount of the inspection as long as the inspector has made contact and set up an appointment to perform the inspection. This policy is in place to ensure our inspectors get paid for their time and commitment to be at the used car inspection site at the agreed upon appointment time.

We accept Visa, MasterCard, American Express, and Diners. Talk to us if you need to pay by cheque, Eftpos or bank deposit (in advance of the inspection).

To Whom It May Concern,

We at Kick-The-Tyres Group Limited are very conscious of the requirements of the Privacy Act.

We will not disclose any confidential customer information to a third party and wish to reassure our clients that appropriate security levels are consistently maintained and that any confidential information will remain with Kick-The-Tyres.

We are very aware of the fact that the maintenance of client confidentiality is of utmost importance and is the cornerstone of our success.

Yours sincerely,

Shane Edwards
Group Principal

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